Main, CJ, Buchbinder, R, Porcheret, M ORCID: https://orcid.org/0000-0003-3850-9171 and Foster, NE ORCID: https://orcid.org/0000-0003-4429-9756 (2010) Addressing patient beliefs and expectations in the consultation. Best Practice & Research Clinical Rheumatology, 24 (2). pp. 219-225.

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Abstract

In this article, we specifically focus on the identification and management of patient beliefs and expectations during consultations with health-care professionals (HCPs). In examination of the nature and purpose of communication during consultations, we evaluate the research relating to doctor–patient communication, present the Calgary–Cambridge framework and highlight the identification and management of the patient's beliefs and expectations as a key part of this process. Having identified what can go wrong, we identify the characteristics of effective consultations and consider strategies for improving communication. In recommending a clear and more focussed approach to the identification and management of patient beliefs and expectations, we consider not only the nature of the therapeutic climate, but also the style and content that could enhance the effectiveness of the communication. Having identified techniques for facilitating self-disclosure, we conclude by offering suggestions on how to ‘close down’ the consultation and hand over responsibility to the patient.

Item Type: Article
Uncontrolled Keywords: doctor–patient consultation; communication skills; therapeutic climate; Cambridge–Calgary framework; self-disclosure
Subjects: R Medicine > RC Internal medicine > RC925 Diseases of the musculoskeletal system
Divisions: Faculty of Medicine and Health Sciences > Primary Care Health Sciences
Depositing User: Mr Scott McGowan
Date Deposited: 06 Apr 2017 11:00
Last Modified: 11 Jun 2019 13:56
URI: http://eprints.keele.ac.uk/id/eprint/3186

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