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The Usability of E-learning Platforms in Higher Education: A Systematic Mapping Study

Abuhlfaia, Khaled; de Quincey, Ed

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Authors

Khaled Abuhlfaia



Abstract

The use of e-learning in higher education has increased significantly in recent years, which has led to several studies being conducted to investigate the usability of the platforms that support it. A variety of different usability evaluation methods and attributes have been used, and it has therefore become important to start reviewing this work in a systematic way to determine how the field has developed in the last 15 years. This paper describes a systematic mapping study that performed searches on five electronic libraries to identify usability issues and methods that have been used to evaluate e-learning platforms. Sixty-one papers were selected and analysed, with the majority of studies using a simple research design reliant on questionnaires. The usability attributes measured were mostly related to effectiveness, satisfaction, efficiency, and perceived ease of use. Furthermore, several research gaps have been identified and recommendations have been made for further work in the area of the usability of online learning.

Conference Name BCS, The Chartered Institute for IT (ACM Proceedings) 32nd Human Computer Interaction Conference
Conference Location Belfast
Start Date Jul 2, 2018
End Date Jul 6, 2018
Acceptance Date May 10, 2018
Publication Date Nov 12, 2018
Publicly Available Date Mar 28, 2024
Publisher Association for Computing Machinery (ACM)
Series Title BCS, The Chartered Institute for IT (ACM Proceedings) 32nd Human Computer Interaction Conference
DOI https://doi.org/10.14236/ewic/HCI2018.7
Publisher URL https://dl.acm.org/doi/abs/10.14236/ewic/HCI2018.7

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