Vestergren, SK ORCID: https://orcid.org/0000-0003-0514-6749, Stott, CJT ORCID: https://orcid.org/0000-0001-5399-3294, Ntontis, E, Saavedra, P, Neville, F ORCID: https://orcid.org/0000-0001-7377-4507, Jurstakova, K, Cocking, C, Lay, S, Drury, J, Reicher, S and Vignoles, V (2022) Is it really “panic buying”? Public perceptions and experiences of extra buying at the onset of the COVID-19 pandemic. PLoS One.

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Abstract

Shopping behaviour in response to extreme events is often characterized as “panic buying” which connotes irrationality and loss of control. However, “panic buying” has been criticized for attributing shopping behaviour to people’s alleged psychological frailty while ignoring other psychological and structural factors that might be at play. We report a qualitative exploration of the experiences and understandings of shopping behaviour of members of the public at the onset of the COVID-19 pandemic. Through a thematic analysis of semi-structured interviews with 23 participants, we developed three themes. The first theme addresses people’s understandings of “panic buying”. When participants referred to “panic buying” they meant observed product shortages (rather than the underlying psychological processes that can lead to such behaviours), preparedness behaviours, or emotions such as fear and worry. The second theme focuses on the influence of the media and other people’s behaviour in shaping subsequent shopping behaviours. The third theme addresses the meaningful motivations behind increased shopping, which participants described in terms of preparedness; some participants reported increased shopping behaviours as a response to other people stockpiling, to reduce their trips to supermarkets, or to prepare for product shortages and longer stays at home. Overall, despite frequently using the term ‘panic’, the irrationalist connotations of “panic buying” were largely absent from participants’ accounts. Thus, “panic buying” is not a useful concept and should not be used as it constructs expected responses to threat as irrational or pathological. It can also facilitate such behaviours, creating a self-fulfilling prophecy.

Item Type: Article
Additional Information: The research presented here was supported by a QR seed grant by the School of Psychology and Life Sciences at Canterbury Christ Church University awarded to Evangelos Ntontis, and by a UKRI grant awarded to John Drury, Clifford Stott, Stephen Reicher, Fergus Neville and Evangelos Ntontis (ES/V005383/1). The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.
Subjects: B Philosophy. Psychology. Religion > BF Psychology
B Philosophy. Psychology. Religion > BF Psychology > BF309 Consciousness. Cognition. Including learning, attention, comprehension, memory, imagination, genius, intelligence, thought and thinking, psycholinguistics, mental fatigue
H Social Sciences > H Social Sciences (General)
H Social Sciences > HT Communities. Classes. Races
H Social Sciences > HV Social pathology. Social and public welfare
Divisions: Faculty of Natural Sciences > School of Psychology
Depositing User: Symplectic
Date Deposited: 10 Mar 2022 11:31
Last Modified: 10 Mar 2022 11:31
URI: https://eprints.keele.ac.uk/id/eprint/10694

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