Lyness, E, Vennik, JL, Bishop, F, Misurya, P, Howick, J, Smith, KA, Ratnapalan, M, Hughes, S, Dambha-Miller, H, Bostock, J, Morrison, L, Mallen, C ORCID: https://orcid.org/0000-0002-2677-1028, Yardley, L, Leydon, G, Little, P and Everitt, H (2021) Exploring patient views of empathic optimistic communication for osteoarthritis in primary care: A qualitative interview study using vignettes. BJGP Open.

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Abstract

BACKGROUND: Osteoarthritis (OA) causes pain and disability. An empathic optimistic consultation approach can improve patient quality of life, satisfaction with care, and reduce pain. However, expressing empathic optimism may be overlooked in busy primary care consultations and there is limited understanding of patients' views about this approach. AIM: To explore patients' perspectives on clinician communication of empathy and optimism in primary care OA consultations. DESIGN & SETTING: Vignette study with qualitative semi-structured interviews. SETTING: Purposefully sampled patients (n=33) aged 45+ with hip/knee OA from Wessex GP practices. METHOD: Fifteen participants watched two filmed OA consultations with a GP, and eighteen participants read two case vignettes. In both formats, one GP depicted an empathic optimistic approach and one GP had a 'neutral' approach. Semi-structured interviews were conducted with all participants and analysed using thematic analysis. RESULTS: Patients recognised that empathic communication enhanced interactions, helping to engender a sense of trust in their clinician. They felt it was acceptable for GPs to convey optimism only if it was realistic, personalised and embedded within an empathic consultation. Discussing patients' experiences and views with them, and conveying an accurate understanding of these experiences improves the credibility of optimistic messages. CONCLUSION: Patients value communication with empathy and optimism, but it requires a fine balance to ensure messages remain realistic and trustworthy. Increased use of a realistic optimistic approach within an empathic consultation could enhance consultations for OA and other chronic conditions, and improve patient outcomes. Digital training to help GPs implement these findings is being developed.

Item Type: Article
Additional Information: This is the accepted author manuscript (AAM). The final published version (version of record) is available online via Royal College of General Practitioners at https://doi.org/10.3399/BJGPO.2021.0014 - please refer to any applicable terms of use of the publisher.
Uncontrolled Keywords: Physician patient communication, Placebo effect, Primary health care
Subjects: R Medicine > R Medicine (General)
Divisions: Faculty of Medicine and Health Sciences > School of Primary, Community and Social Care
Related URLs:
Depositing User: Symplectic
Date Deposited: 30 Mar 2021 10:32
Last Modified: 30 Mar 2021 10:35
URI: https://eprints.keele.ac.uk/id/eprint/9318

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