Exploring the Changes and Challenges of COVID-19 in Adult Safeguarding Practice: Qualitative Findings from a Mixed-Methods Project

Abstract

Purpose: The purpose of this paper is to present findings from a mixed methods study on the impact COVID-19 has had on adult safeguarding. The research sought to explore the challenges and opportunities presented by COVID-19 to both frontline and non-frontline professionals working in adult safeguarding.

Design/methodology/approach: A mixed-methods project was undertaken comprising a literature review, survey, semi-structured interviews, and a small number of Freedom of Information requests. This paper presents the findings predominantly from the survey and interviews.

Findings: Unsurprisingly, COVID-19 has presented a variety of challenges for professionals working in adult safeguarding. The themes that occurred most often were the day-to-day changes and challenges, relationships across sectors, information, and navigating the ethical questions in safeguarding.

Originality/value: The findings represent the first focused qualitative mixed-method study aimed at understanding more about the impact the pandemic has had on adult safeguarding, through the eyes of those professionals working in that field.