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Bejou, D and Palmer, AJ (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing. ISSN 0887-6045

There is a more recent version of this item available.
Official URL: http://www.emeraldinsight.com/doi/abs/10.1108/JSM-...
Item Type: | Article |
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Uncontrolled Keywords: | relationship marketing; service failure; customer experience; relationship lifecycle |
Subjects: | H Social Sciences > H Social Sciences (General) |
Divisions: | Faculty of Humanities and Social Sciences > Keele Management School |
Depositing User: | Symplectic |
Date Deposited: | 10 Nov 2016 09:58 |
Last Modified: | 30 Nov 2016 16:32 |
URI: | https://eprints.keele.ac.uk/id/eprint/2448 |
Available Versions of this Item
- Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. (deposited 10 Nov 2016 09:58) [Currently Displayed]
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