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Bejou, D and Palmer, AJ (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing. ISSN 0887-6045

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Official URL: http://www.emeraldinsight.com/doi/abs/10.1108/JSM-...

Item Type:	Article
Uncontrolled Keywords:	relationship marketing; service failure; customer experience; relationship lifecycle
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Humanities and Social Sciences > Keele Management School
Depositing User:	Symplectic
Date Deposited:	10 Nov 2016 09:58
Last Modified:	30 Nov 2016 16:32
URI:	https://eprints.keele.ac.uk/id/eprint/2448

Available Versions of this Item

Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. (deposited 10 Nov 2016 09:58) [Currently Displayed]
- Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. (deposited 22 May 2017 13:25)

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